VIDEOVIA / SUPPORT
Let’s work it out.
Tell us what happened. We’ll start in the right place.
Email us
info@mersasgrup.com ↗
Include VideoVia, your device model, operating system, app version and steps to reproduce. If useful, attach a screenshot with personal details hidden. You do not need to send private videos, passwords or card information.
Restore purchases
Sign in to the same Apple or Google store account. Open VideoVia → Settings → Restore purchases. If access is still missing, email the product/period and a redacted transaction reference, without full payment details.
Cancel or request a refund
Manage an Apple subscription · Manage a Google Play subscription. Refund requests go through the relevant store. Uninstalling the app does not cancel a subscription.
Export and ad issues
Check available storage and media permissions. Try a lower resolution suitable for your source. If a reward was missing or an export failed, tell us the time and error message. If you have Premium but see ads or a watermark, try restoring purchases first.
Privacy and data requests
Manage ad preferences and measurement permission in app Settings. Send access or deletion requests to the same support address. Deleting a draft does not automatically remove source media or exported files. Read the privacy policy for details.